When you try to configure a new account of Office 365 in MS Outlook, then the profile is not created automatically. You may face some errors during the setup, like the following one.
Autodiscover cannot process the given e-mail address. Only mailboxes and contacts are allowed.
The cause of the error is following –
Autodiscover cannot process the given e-mail address. Only mailboxes and contacts are allowed.
The cause of the error is following –
Autodiscover: Some quick methods to get it working The Autodiscover service is a required service for Outlook-Exchange connectivity since Outlook 2007 and Exchange 2007 but for whatever reason, in some Exchange environments this still hasn’t been implemented correctly.
- The email address which you are using for Auto Account Setup is wrong.
- The updates necessary for the Exchange Online (Office 365) is not installed on MS Outlook you are using.
- Some essential attributes like proxyAddress, displayName, mailNickname, and the Mail are not set up in the on-premises Active Directory.
- The CNAME record is not set up correctly, or it is not existing
- Outlook will not connect to the mailbox.
- Public folders are not accessible.
- Auto-mapping within a shared mailbox does not work.
- Sharing invitation will not work.
- Calendar entries issues.
Apart from these errors, you can get multiple symptoms related to the auto to discover issue –
Verify the Auto discover not working issue
![Office 365 Autodiscover Not Working Outlook Office 365 Autodiscover Not Working Outlook](/uploads/1/2/5/2/125274113/587852982.png)
Auto discover is an advantageous feature which lets the user account automatically connect to the Exchange Online. The user profile is automatically configured and requires the least assistance from the user. If you are facing the auto discover error, then you can check the status of the autodiscover using the PowerShell command or MS Outlook.
Using Exchange PowerShell.
Run the following command –
Test-OutlookWebServices -identity: [email protected] –MailboxCredential (Get-Credential)
The command will check the health of auto discover feature and bring a list of all the related services like – availability service, offline address book, and unified messaging.
Test-OutlookWebServices -identity: [email protected] –MailboxCredential (Get-Credential)
The command will check the health of auto discover feature and bring a list of all the related services like – availability service, offline address book, and unified messaging.
Using Outlook
- Go to the Outlook application in the application menu, right-click it, and select the option ‘Test Email AutoConfiguration.’
- Input the user credentials, check the option of ‘User Autodiscover,’ and click the Test button.
- The system will check the connection and provide a ‘succeeded’ message on a clean connection.
Both the methods to check the Autodiscover are quite remarkable. They both tell about the health of Autodiscover, and it is imperative in case of an error or corruption.
Troubleshoot the Autodiscover not working problem.
![Office 365 Autodiscover Not Working Outlook Office 365 Autodiscover Not Working Outlook](/uploads/1/2/5/2/125274113/130882705.png)
An administrator can try multiple methods to diagnose and troubleshoot to remove the error related to the autodiscover feature. Let’s see some useful techniques one by one –
- CNAME DNS recordUse the Autodiscover URL and check whether it is working –
https://mail.company.com/autodiscover/autodiscover.xml
You can visit the URL by logging in to the Outlook Web Apps if the error returns the ErrorCode 600, then you can go ahead to add the CNAME record to the external DNS.- Name: autodiscover
- TTL: 3600
- RR Type: CNAME
- Value: mail.companydomainname.com
- SRV DNS Record
The second method is to use the SRV DNS record to make the autodiscover feature useful again.- Name: _autodiscover._tcp
- TTL: 3600
- RR Type: SRV
- Value: 0 443 companydomainname.com
- XML redirect on root domain
Put the XML redirect file on the web server of the hosting domain. You need to restore autodiscover XML file to the web server hosting to your website.
After placing the file, you can check the auto discover using the MS Remote Connectivity Analyzer.
All the three methods require only some changes in the hosting web server and the autodiscover may start working again.
Many Office 365 users face Auto discover issues after migration to Office 365. Such issues can be fixed by following the above methods. However, if they are facing issues related to migration itself, they can try a professional Office 365 migration tool. Kernel Migrator for Exchange is one such tool which can put you at ease during any Exchange or Office 365 migration.
Conclusion
Kernel Migrator for Exchange saves your time and energy which can be drained in the manual migration. Exchange Migration tool also protects your mailboxes and their data from any possible errors.
Admin | August 19th, 2019 | Office 365, Outlook Tips
As we all know that Microsoft Outlook 2007 is not designed to compatible with Office 365. The main reason behind the declaration is that the only support for Outlook 2007 is up to in ‘extended phase’, which means that Microsoft will provide support just for security but does not include some bug fixes. However, to connect Outlook 2007 with Office365, make sure to use Autodiscover service to execute the settings automatically in Exchange Server. However, if in any situation Autodiscover is not working properly, then, go through the manual process to configure Outlook 2007 with Office 365. In the following segment, we will discuss the systematic way to How to Use Outlook 2007 with MS Office 365 account.
How to Configure Microsoft Outlook 2007 with Office 365 Manually
Following are the instructions mentioned below that can help the users to configure Outlook 2007 with Office 365 suite. Before to begin the process, it is necessary to set up Outlook 2007 mail program and then, go through these steps as mentioned below:
Step 1: Determine Email Server Name and proxy servers by following these steps:
- First, you must Sign-in with Office 365 account
- Now, to open the Outlook Web App by choosing Outlook
- Then, Click Help followed by About icon
- After this, locate and mark the mailbox server name & host name on About page.
Step 2: Next, to determine mailbox server and host name, go through below points:
- Click on Start icon, select the Control Panel and go to the Mail option
- Now, select the Show Profile and type the desired name for the profile then, click the Add
- Declaring the profile name and then, click the OK button
- Now selecting the Manually configure server settings or additional server check box and then, choose the Next option
- Choose the Microsoft Exchange followed by Next
- In the server box, enter the mailbox server name
- Make sure that you must choose Use Cached Exchange Mode option
- Type the email address in the field of User Name and click the More Settings
- Choose the Connection tab
- Keep in mind that the Connect to MS Exchange using HTTP requests check box is chosen and then, press the Exchange Proxy Settings
- Under the Use this URL to connect, enter the proxy server URL, which has already obtained in the previous steps
- Make sure you can select the only connect to the proxy servers and after that, entering the URL msstd: outlook.com.
- After that, now choose the check box On fast networks and then, select the On slow networks check box
- Now, selecting the Basic Authentication from Proxy authentication settings
- Click the OK button twice
- Click the Check Names icon after the server name & user name appear with an underline, Press on the Next button
- Click the Finish button
With such above-mentioned steps, users can easily configure Outlook 2007 with Office 365 without taking any help from an alternate solution. Hence, according to this, users can use the email client, Outlook 2007 for making the configuration successful with the minimum system requirements.
Conclusion
If users are planning to use Office 365 Exchange account within Outlook 2007, then, make sure that MS Outlook 2007 has updated. Additionally, keeping in mind that Autodiscovery service has been executed in Exchange. Apart from that, we have already discussed a stepwise manual procedure to configure Outlook 2007 with Office 365 account.