I am trying to set up an Exchange email account using Outlook for Mac 2016 and the account is displaying orange therefore not functional - the same account works successfully using Mac Mail - please assist. Open the Settings app. Tap Mail, Contacts, Calendars. Tap Add Account. Tap Microsoft Exchange. Enter your Exchange ActiveSync account settings (see your IT administrator or service provider if you don't know them). Select what you want to sync (Mail, Calendar, Contacts, Reminders).
These instructions are only for those people who have accounts on Cornell's Exchange server. All faculty, staff, retirees, and graduate and professional students have Exchange accounts.
Depending on whether this is the first time you've started Mail, or the first time you've set up an account, some of these steps may appear in slightly different order. The information you enter on each screen remains the same.
- Start Mail. If the Choose a mail account to add dialog box opens automatically, skip ahead to step 5.
- From the menu, select .
Note: On the Mail menu you'll also see 'Accounts.' Don't choose this. It takes you somewhere else entirely. - Click .
- Click the at the lower left of the dialog box. The Choose a mail account to add dialog box will open
- From the list of account types, select , then click
- Enter the following:
- Enter your Full Name (in whatever format you prefer)
- Enter your Email Address in the form NetID@cornell.edu
For example, [email protected] - Enter the Password you use with your NetID.
- Click . Mail will look for the Exchange server.
- On the Account Summary dialog box, click
- Unless you have specific reasons not to, we suggest you leave all the boxes checked on the Select the apps to use with dialog box.Click .
Automatic Junk Mail Filtering
See our Turn On Automatic Junk Mail Filtering in Outlook on the Web article for the steps needed. We recommend using the Outlook on the Web settings, as they are processed on Microsoft's servers, so they will be consistently applied no matter what client or app you use to read your mail.
You should now check the settings in Calendar and Contacts. They are probably correct, but we've seen cases where they needed to be adjusted.
Calendar
- Launch Calendar.
- From the menu, select .
- Click .
- From the list of accounts on the left, select your NetID account. (It may be the only account listed. That's okay.)
- Click .
- The entry for Internal Server should be outlook.office365.com
Correct it if you see anything else here. - The entry for External Server should be outlook.office365.com
Correct it if you see anything else here. - Make sure your User Name is in the format [email protected]
- If there are any other accounts listed with Exchange showing as the account type,
repeat steps 4 - 8 for each Exchange account.
Do NOT attempt to make these changes for accounts listed with any other account type. - Quit Calendar, then restart it.
Contacts
- Launch Contacts.
- From the menu, select .
- Click .
- From the list of accounts on the left, select your NetID account. (It may be the only account listed. That's okay.)
- Click .
- The entry for Internal Server should be outlook.office365.com
Correct it if you see anything else here. - The entry for External Server should be outlook.office365.com
Correct it if you see anything else here. - Make sure your User Name is in the format [email protected]
- If there are any other accounts listed with Exchange showing as the account type,
repeat steps 4 - 8 for each Exchange account.
Do NOT attempt to make these changes for accounts listed with any other account type. - Quit Contacts, then restart it.